Privacy Policy

1. Who we are

This site is operated by Bulk Buddy ("we", "us", "our") at bulkbuddy.st. For privacy questions contact .

2. What we collect

• Order details — line items, totals, shipping address, billing email and phone
• Account info (if you choose to create an account) — email, password hash, order history
• Communications — emails you send us and our replies
• Server & security logs — IP address, user-agent, request timestamps, retained up to 30 days for fraud prevention
• Cookies — a session cookie for the cart and (if enabled) anonymized analytics cookies

3. What we do not collect

• Credit card numbers (we do not accept cards)
• Bank account numbers (e-Transfer routes via Interac, not us)
• Cryptocurrency private keys or seed phrases
• Government ID numbers

4. How we use it

To process and fulfill your orders, send transactional email (order confirmation, payment instructions, dispatch), reply to support messages, prevent fraud, and meet our tax and accounting obligations.

5. Sharing

We share shipping information with Canada Post for delivery, and order totals with our accountant for tax compliance. We never sell, rent, or trade customer information to third-party marketers.

6. Cookies

The site uses functional cookies (cart contents) which are strictly necessary. Optional analytics cookies (if enabled) are anonymized and respect Do Not Track headers.

7. Your rights

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or delete your account by emailing . We respond within 30 days.

8. Data retention

Order records are retained for 7 years to meet Canadian tax requirements. Server logs are retained for 30 days. Account data is deleted within 30 days of an account-deletion request.

9. Changes

If we materially change this policy we will update the "Last updated" date and, where appropriate, email registered customers.